Human handoff
Step into conversations whenever needed and hand them back to AI when you're done, without disrupting the customer experience.
Every Conversation Starts with an Answer.
Give every visitor an instant, intelligent response with AI that understands your business, engages naturally across voice and chat, and brings in your team at exactly the right moment.
How Does WAC Chat work?
Every conversation begins with an answer, powered by AI grounded in your knowledge and smart enough to involve your team when needed. WAC Chat automatically captures insights, summaries, sentiment, intent, and CRM updates.
Conversation pipeline
Operators watch live, take over anytime, and hand back to the AI when done. Every conversation is summarised and filed automatically.
VisitorOn any page of your website
Chat widgetOne script tagYour brandingPer-domain keys
Text chat
Web voice
Your AI AgentStreams replies livegrounded in your docs
Smart search
Reranker
Handoff queueRound-robin to operatorsAI recaps the context
after every conversation
Your team sees
SummaryIntentAuto-tagsMoodVisitor journeyCRM
Speak naturallyVisitors can talk to your AI directly from the browser. No calls, apps, or extra steps.
Escalate without starting overEvery handoff carries the full context, so customers never have to repeat themselves.
Protected by defaultBuilt-in safeguards help keep spam, bots, and misuse away from your widget and your credits.
From Chat to Voice, Instantly.
Switch from text to live voice with a single click. No phone numbers, apps, or hold music. Just natural conversations, right in the browser.
- 90+ languages with natural code-switching.
- One AI brain across voice and chat.
- Resume conversations without losing context.
- Human handoff with the full context when needed.
Every Conversation Becomes Knowledge.
Every interaction is transformed into searchable customer context, so insights stay useful long after the conversation ends.
See what pages a visitor explored before starting a conversation, with every interaction connected to the full journey.
Capture intent, tags, sentiment, and next steps automatically, turning conversations into actionable records.
Manage conversations across multiple websites while keeping branding, context, and experiences consistent.
Move beyond answering questions with structured flows that qualify leads, collect information, and drive clear outcomes.
System Reliability
1Script tag to install
2Ways to talk, text or voice
90+Languages, real-time voice
One Tag. Fully Yours.
Deploy WAC Chat on any website with a single script. Manage each domain independently, control access with dedicated keys, and customise the experience to reflect your brand.
- Domain-level control
- Origin protection
- Instant access revocation
- File sharing
- Privacy controls
Everything Your Support Team Needs
Voice in the browser
Let visitors switch from typing to talking instantly, with conversations that pick up where they left off.
Visitor journeys
Understand what visitors viewed, where they came from, and the path that led them to the conversation.
Guided conversations
Collect information, qualify leads, and route requests through structured workflows that drive clear outcomes.
Searchable history
Keep every conversation organized, reviewable, and connected to the complete visitor journey.
Outcome tracking
See how conversations end and understand what drives engagement and resolution.
Privacy by design
Protect sensitive information with encryption and automatic key rotation.
Built-in protection
Keep spam, bots, and misuse out with rate limits and layered safeguards.
Your Website Shouldn’t Miss a Conversation.
Deploy an AI chatbot that answers instantly, guides visitors, and brings humans in when it matters most.